Meet Our Team

Screen Shot 2023-10-27 at 6.24.13 PM

Raul Viescas

Owner

Raul Viescas jr. opened his vision to the insurance industry in 1984.  He quickly learned the benefits of helping his clients with insurance coverage they asked for but also for insurance coverage they didn’t know they needed.  That simple step of caring for his customers beyond the “quick sale” was the building block of Raul’s current thriving insurance business.

Raul is the founder and CEO of Home Insurance Agency, established in 1987. With over three decades of experience in the insurance industry, Raul has dedicated his career to providing personalized and comprehensive insurance solutions for homeowners. Under his leadership, Home Insurance Agency has grown to become a trusted resource for individuals and families seeking reliable coverage tailored to their specific needs.

Raul's commitment to excellence and customer satisfaction has earned him a reputation for integrity and professionalism within the industry. His extensive knowledge of insurance policies and regulations allows him to effectively navigate the complexities of the market, ensuring that clients receive the best possible coverage at competitive rates.

Beyond his professional achievements, Raul is deeply involved in his local community, supporting various charitable initiatives and organizations. He believes in giving back to the community that has supported his business over the years.

As Home Insurance Agency continues to thrive under Raul's leadership, he remains steadfast in his mission to provide exceptional service and peace of mind to homeowners across the region.

Meet Raul
processed-A84862B8-C7CC-4CAD-A348-85046364F942-9E547519-7BBD-469B-BEF3-0CE4127B1D44

Lynette Najera

General Lines Agent

Lynette Najera began her journey with Home Insurance Agency in 2006 and has since risen through the ranks to become an integral part of the team. Starting from the ground up in personal lines insurance, Lynette's dedication and hard work propelled her to lead the commercial department with expertise and finesse.

With a keen eye for detail and a passion for delivering top-notch service, Lynette ensures that each client receives tailored insurance solutions that meet their unique business needs. Her extensive knowledge of the insurance industry, coupled with her commitment to staying abreast of the latest trends and regulations, makes her a trusted advisor to businesses of all sizes.  With a passion for delivering top-notch service, Lynette ensures that each client receives tailored insurance solutions that meet their unique business needs. Her transition from the fast-paced world of retail to the insurance industry speaks volumes about her adaptability and commitment to excellence.

Lynette's blend of expertise, passion, and personal interests makes her a valued member of the Home Insurance Agency team, dedicated to providing exceptional service and support to clients across the region.

Lynette is a graduate of Burges High School, in El Paso, TX.  She brings a wealth of experience in public-facing customer service, having honed her skills during her tenure at Blockbuster before joining Home Insurance Agency in 2006.

Beyond her professional accomplishments, Lynette is a devoted Dallas Cowboys football fan who can often be found cheering on her team during game days. She also has a love for orchids. When not immersed in the world of insurance, Lynette finds solace in listening to music, which serves as a source of inspiration and relaxation.

Outside of work, Lynette is a devoted mother of three amazing kids, balancing her professional responsibilities with the joys and challenges of parenthood. As a family-oriented individual, Lynette cherishes spending quality time with her children and supporting them in their endeavors.

In addition to her professional and familial roles, Lynette is a dedicated Dallas Cowboys football fan who can often be found cheering on her team during game days. She also has a love for orchids and enjoys nurturing her collection in her spare time. When not immersed in the world of insurance or family activities, Lynette finds solace in listening to music, which serves as a source of inspiration and relaxation.

Lynette's blend of expertise, passion, and personal interests makes her a valued member of the Home Insurance Agency team, dedicated to providing exceptional service and support to clients across the region.

Meet Lynette
processed-9EF00AC1-7661-4386-B693-662F8275D95A-A9A3E69C-DF75-45A7-8AE1-CABA8AACFB39

Abigail Ramirez

Personal Lines Agent

Abigail Ramirez joined Home Insurance Agency in 2019 and quickly made her mark, starting from the ground up in insurance and now rising to the position of Personal Lines Department Manager. With her dedication, hard work, and passion for the industry, Abigail has become an invaluable asset to the team.

With her diverse interests and unwavering dedication, Abigail brings a unique perspective and energy to Home Insurance Agency, ensuring that clients receive exceptional service and support each step of the way.

Abigail is a graduate of Coronado High School in El Paso, TX.  As a proud mother of a son, Abigail balances her professional responsibilities with the joys of parenthood, instilling in her the importance of perseverance and determination. Her journey from starting in the insurance field to managing the Personal Lines Department is a testament to her ambition and dedication.

Outside of work and family, Abigail is an avid sports fan.  She has a particular passion for the Dallas Cowboys and the Red Sox. She finds joy in cheering on her favorite teams during game days, immersing herself in the excitement of sports culture.  Abigail is an avid Star Wars enthusiast, immersing herself in the epic saga’s rich lore and captivating characters.  She finds joy in exploring the far reaches of the galaxy through movies, books and collectibles, connecting with fellow fans in the vast universe of Star Wars fandom.

In her leisure time, Abigail enjoys indulging in her love for movies and musicals, finding delight in the captivating stories and melodies they offer. Her favorite Starbucks indulgence is a Java Chip Frappuccino paired with a chocolate donut, a treat she savors whenever she can.

Abigail's culinary preferences lean towards Mexican cuisine, with Dominguez restaurant holding a special place in her heart for its authentic flavors and comforting dishes. Sunflowers brighten her day with their vibrant hues, and Halloween is her favorite holiday, filled with festive fun and creativity.

Meet Abigail
processed-BBD49F3E-C226-41B5-BAF9-077EE469E0E5-6AF10002-AD59-44C2-9F73-D7055E472938

Melissa Salcido

Processor

Melissa Salcido embarked on her journey with Home Insurance Agency in 2022, just a few months after graduating from Jefferson High School. Armed with her quick wit and impressive computer skills, Melissa quickly became an integral part of the team.

Currently balancing her professional responsibilities with her pursuit of higher education, Melissa is attending the University of Texas at El Paso, where she is further honing her skills and knowledge in her chosen field.

With a penchant for indulging in the finer things in life, Melissa finds joy in savoring a Starbucks Caramel Macchiato paired with a perfectly glazed donut, a delightful combination that never fails to satisfy her cravings.

As someone who cherishes the holiday season, Melissa eagerly anticipates Christmas time, reveling in the festive atmosphere and the comforting scents of pumpkin and vanilla that fill the air. She finds solace and joy in the traditions and warmth of the season.

When it comes to dining out, Melissa's favorite restaurant is Famous Dave’s, where she enjoys indulging in savory barbecue dishes followed by a delectable dessert of chocolate cake or tres leches cake, satisfying her sweet tooth with each decadent bite.

In addition to her culinary preferences, Melissa has a fondness for roses and dahlia flowers, finding beauty and inspiration in their delicate petals and vibrant colors.

With her dynamic personality, dedication, and passion for both work and life, Melissa brings a unique energy and perspective to Home Insurance Agency, enriching the team and providing exceptional service to clients.

Meet Melissa
IMG_1750

Roman Garcia

Client Accounts Assistant

Roman Garcia became a valued member of the Home Insurance Agency team in 2023, bringing with him a strong foundation in accounting and meticulous attention to detail. With his Accounting degree and expertise in numbers, Roman plays a crucial role in ensuring the financial stability and accuracy of the agency's operations.

With a natural inclination towards patience and care, Roman approaches each customer’s interaction with empathy and professionalism, striving to provide personalized solutions tailored to their needs. His commitment to exceptional service fosters trust and confidence among clients, establishing lasting relationships built on integrity and reliability.

Outside of his professional responsibilities, Roman finds joy in the simple pleasures of life, including his love for music and movies. He has a particular fondness for chocolate in all its forms, indulging in chocolate cake, chocolate doughnuts, and chocolate chip cookies whenever the opportunity arises.

As a sports enthusiast, Roman proudly supports the San Francisco Forty Niners and the New York Yankees, passionately cheering for his favorite teams during game days. His favorite holiday is Christmas, a time of warmth and joy, where he revels in the festive atmosphere and the comforting scent of vanilla, especially from a Starbucks vanilla cappuccino.

Roman's diverse interests, coupled with his dedication to excellence and customer care, make him an invaluable asset to the Home Insurance Agency team, ensuring that clients receive the highest level of service and support.

Meet Roman
IMG_1748

Kelli Gonzalez

Receptionist

Kelli Gonzalez joined the Home Insurance Agency team in 2023, bringing with her a wealth of experience and expertise in customer service. As the agency's receptionist, Kelli's warm demeanor and genuine care make her the welcoming face of the organization, ensuring that every client interaction is met with professionalism and kindness.

Hailing from El Paso, Kelli has a deep appreciation for her community's close-knit feeling, finding comfort and belonging in its welcoming embrace. She takes pride in representing her hometown and fostering positive relationships with clients and colleagues alike.

Outside of her role at the agency, Kelli finds solace and joy in the simple pleasures of life. She has a passion for reading, watching movies, and listening to Christian music, finding inspiration and relaxation in the power of storytelling and melody. Her love for animals, particularly dogs and cats, reflects her nurturing and compassionate nature.

As a Seattle Seahawks football fan, Kelli eagerly supports her favorite team during game days, immersing herself in the excitement and camaraderie of sports culture.

In her leisure time, Kelli enjoys indulging in her love for flowers, finding beauty and joy in daisies, tulips, roses, and carnations. She also has a fondness for Starbucks mocha Frappuccino, especially when complemented with a slice of strawberry shortcake, a delightful indulgence that satisfies her sweet tooth.

Kelli lives for each holiday, reveling in the festive atmosphere and the opportunity to create lasting memories with loved ones. She particularly enjoys the scents of lavender, rosemary, and sage, finding comfort and tranquility in their soothing aromas.

Her favorite restaurants, The Lunch Box and Great American Steakhouse, hold a special place in her heart for their delicious cuisine and inviting ambiance.

Through her gentle care and unwavering dedication, Kelli embodies the values of Home Insurance Agency, ensuring that each person she encounters feels valued and respected.

Meet Kelli
wagner

Wagner (Future CEO)

Chief Happiness Officer

Current Chief Happiness Officer

Wagner is the youngest member of the Home Insurance Agency team, but don't let her age fool you – she's a powerhouse of positivity and enthusiasm. At just 9 years old, Wagner is already making a big impact with her infectious smile and genuine love for connecting with people.

As our Chief Happiness Officer, Wagner's main goal is to spread joy and positivity to everyone she meets. Whether she's greeting clients with a warm smile or brightening up the office with her infectious laughter, Wagner's presence is truly uplifting.

Wagner enjoys spending time with her family, playing with friends, and dreaming about the day when she'll become the CEO of Home Insurance Agency. With her ambition and passion for leadership, we have no doubt that Wagner will achieve great things in the future.

Meet Wagner
hia-placeholder

Delia Hernandez

Client Accounts Assistant

Delia Hernandez joined the Home Insurance Agency team on February 15, 2024, bringing with her a wealth of experience and a passion for serving others. As a certified Customer Service Specialist, Delia is dedicated to providing the highest level of care and support to our valued clients.

With her calm demeanor and extensive background in customer service, Delia excels at handling a wide variety of customer needs with grace and efficiency. Whether she's answering questions or resolving issues, Delia approaches each interaction with professionalism and empathy.

Outside of work, Delia is a dedicated fan of the Raiders football team and enjoys cheering them on during game days. She also loves celebrating the 4th of July with family and friends, soaking in the festivities, and enjoying quality time together.

Delia's passion for music extends from listening to praise and worship music to singing at her local church. With a big and genuine heart, Delia brings warmth and compassion to everything she does, making her a valued member of the Home Insurance Agency team.

Meet Delia
hia-placeholder

Jason Rico

Client Accounts Assistant

Jason Rico joined the Home Insurance Agency team on October 2, 2023, as a dedicated part-time Customer Service Assistant. Despite being a senior in high school at Burges High in El Paso, TX, Jason brings a wealth of passion and enthusiasm to his role, always striving to assist clients and support his fellow team members.

With a genuine desire to help others and a strong work ethic, Jason is committed to ensuring that every client receives the attention and assistance they deserve. Whether he's answering phones, organizing paperwork, or lending a helping hand to his colleagues, Jason's positive attitude and willingness to go above and beyond make him a valuable asset to the team.

Outside of work and school, Jason is an avid sports fan, cheering on both the L.A. Dodgers and the Dallas Cowboys with unwavering enthusiasm. He also has a soft spot for flowers of all kinds and enjoys indulging in his favorite treats, including carrot cake and chocolate chip cookies.

Jason's favorite holiday is Christmas, and he delights in the festive atmosphere and the opportunity to spend quality time with his family. He has a keen appreciation for pleasant scents, particularly vanilla, peach, and mango, which evoke fond memories and bring a sense of joy to any occasion.

In his free time, Jason loves to stay active and engaged, whether he's playing sports or enjoying games at home with his family. With his outgoing personality and dedication to excellence, Jason is a valuable member of the Home Insurance Agency team, contributing to our success and making a positive impact on our clients' experiences.

Meet Jason
hia-placeholder

Robert Chacon

Personal Lines Agent

Robert Chacon brings a wealth of experience and expertise to the Home Insurance Agency team as a Personal Line Insurance Specialist. With several years of dedicated service in the insurance industry, Robert is committed to providing exceptional support and guidance to our clients.

A simple guy with a passion for customer service, Robert believes in making the insurance process straight forward and stress-free for everyone involved. His friendly demeanor and professionalism ensure that clients feel confident and supported every step of the way.

Outside of the office, Robert is a devoted fan of the Green Bay Packers and the New York Yankees. He also enjoys the simple pleasures of life, such as spending time with his family, fishing, and exploring the great outdoors in his Jeep.

Whether he's helping clients find the perfect insurance coverage or cheering on his favorite sports teams, Robert's dedication, and enthusiasm shine through in everything he does.

Meet Robert
hia-placeholder

Next Awesome

Insurance Advisor (Is this you?)

Visit this page to see our current job openings

Click here for current job opportunities
Call Email Claims Payments